<![CDATA[Next Wave Technology Services - Next Wave Newsletter]]>Wed, 21 Jun 2017 20:38:42 -0500Weebly<![CDATA[Just When You Thought It Was Safe To Surf . . .]]>Sat, 13 May 2017 19:19:09 GMThttp://nextwavellcnet.virtualave.net/next-wave-newsletter/just-when-you-thought-it-was-safe-to-surfThey're back - but then they never really went away, did they?

​The recent cyberattacks in Europe and on FedEx underscore just how important it is to stay on top of computer security, which primarily means keeping security software and operating systems up-to-date.  That, however, can be a bit of a challenge and I'll explain why in a bit.

​The method used isn't a new one.  If you've heard of or fell victim to the "FBI Virus" from five or six years ago, then you already know what "ransomware" is.  For those unfamiliar, it's a piece of software that essentially holds your computer hostage by encrypting the data on it until you pay some unknown outfit to "unencrypt" it.  This particular attack was particularly bad; so much so that Microsoft backtracked on its long-standing policy about providing support for outdated versions of Windows in order to address it.

​And that's where the challenging part comes in.  A large number of Windows users still have these outdated versions of Windows (XP and soon Vista) still on their systems.  While those computers continue to run, they no longer receive the kind of attention to security and updates that newer versions like Windows 7, 8.1, or 10 do.  In many cases, especially with XP, these systems are used in mission-critical applications like hospitals and public safety.  So what do you do when the software manufacturer decides not to support a product that still demands attention?

​Well, that's for Microsoft and other companies to figure out.  Although I can understand the thought process behind it, turning their backs on older versions of Windows may not have been a smart idea, nor can they expect their users to just download the latest version when they dictate.

​That makes it even more important for users to make sure their security software is up-to-date and running.  More than a few times I've worked on computers with expired antivirus programs.  The danger in that is those programs won't protect against the latest threats because they're not eligible to receive the latest virus definitions, and that's assuming they're still doing any protection whatsoever!  Something else to keep in mind: online "Security Scan" tools may be able to remove an existing virus, but they should not be considered a replacement for a dedicated anti-virus product as don't offer any real-time defense against threats.  If cost is an issue, there are several free antivirus programs that are very effective.

​Small business owners with multiple computers may want to invest in a good endpoint security solution.  These tend to go beyond what a basic antivirus program would offer with such features as a built-in firewall, content filtering, and security alerts.

​This stuff should matter because hackers never sleep.  They're always looking for an opportunity to do their dirty work.  Anyone can be a target (that goes for you Mac users, too!)  That's why it's important to be diligent against hackers and make things as difficult as possible for them.
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<![CDATA[Next Wave RemoteAssist]]>Mon, 12 Dec 2016 20:58:31 GMThttp://nextwavellcnet.virtualave.net/next-wave-newsletter/next-wave-remoteassistObviously the idea of providing remote computer help isn't anything new and it's one I've been wanting to implement for quite some time.  It was just a matter of finding a solution that would work equally as well for my company as it would for my customers.

​I've been around long enough to see how a well-intentioned idea is often misused to take advantage of people.  It is my hope that Next Wave RemoteAssist will prove to be a viable option by giving potential customers the option to get help from someone that can easily reach by phone or meet with in person.

​RemoteAssist doesn't cost anything extra.  No monthly "Support Packages" to sign up for.  Customers are billed only for the time needed to resolve the issue at the standard labor rate.

​No other programs are required.  Simply download the one-time installer and let it run.  The customer maintains full control of their computer at all times and can end the session at any point.  When the session is finished, the customer can uninstall it if they wish.  No one at Next Wave will ever have the ability to remote in to a customer's computer without their permission.

​Questions?  Send 'em here or fill out the request form on the Service page.]]>